Privacy Policy Statement Overview

Committed to safeguarding your personal data while ensuring transparency.

Introduction to Privacy Policy

At Rivenelora, privacy and data security are essential to our service. This policy explains how we handle, store, and safeguard your information in accordance with Australian laws.

We respect your privacy and use your personal data only for legitimate business purposes, never for unsolicited marketing or third-party selling.

Our Approach to Data Collection

We gather necessary information for consultations and website functionality, including your contact details, submitted forms, and preferences. Information is only collected as needed.

Information Provided Directly

  • • Contact details given by you for consultations and follow-ups.
  • • Information supplied in service requests or inquiries.
  • • Feedback or data you share through our forms.
  • • Documents or preferences disclosed by you for evaluation.
  • • Any correspondence sent to our team directly.

Automatically Collected Information

  • • Technical data like browser, IP address, and device type.
  • • Usage statistics and website interaction patterns.
  • • Information via cookies for navigation and personalization.
  • • Date and time of website access logs.
  • • Site referral links or search query data.

Use of Your Personal Data

We process your data to respond to inquiries, deliver requested services, and improve our consultations. Data may be analyzed for service enhancement and compliance obligations.

  • • Contacting you in response to requests.
  • • Providing consultation services and documentation.
  • • Improving website usability and service quality.
  • • Internal research and service refinement.
  • • Meeting compliance and legal reporting needs.
  • • Preventing misuse and security monitoring.
  • • Communicating regulatory or service updates.

Our Commitment: We only use your data as outlined in this policy and are dedicated to ensuring its protection through technical and procedural safeguards.

How We Share Your Data

Data is never sold or used for unrelated marketing. Disclosure may occur to comply with Australian law or if necessary for operational needs, always following best practices.

Third-Party Service Providers

We engage select service providers for support, such as hosting and security, under strict confidentiality conditions in compliance with privacy regulations.

Compliance With Legal Obligations

We share data only as required by law or regulation, never for unrelated business purposes.

Anonymous Data and Statistics

Aggregated, non-personal statistics may be analyzed to enhance our services.

Your Rights and Choices

You may access, correct, or request deletion of your data and can object to certain uses, subject to Australian privacy law. Contact us to exercise your rights.

  • • You may request access to your personal data.
  • • You may request correction of inaccurate data.
  • • Request erasure of your data where appropriate.
  • • Ask for your data in a portable format.
  • • Object to specific processing, where allowed.
  • • Request restriction of processing in certain cases.

To exercise your rights or raise questions about your privacy, please contact us via our listed details.

Data Security Information

We use organizational and technical measures to ensure your data is handled safely and securely, minimizing the risk of misuse or disclosure.

Technical Security Measures

  • • Data is protected by firewalls and encryption.
  • • Network access is securely monitored at all times.
  • • Website uses HTTPS and secure protocols.
  • • Automatic updates to patch security vulnerabilities.

Organizational Security Practices

  • • Staff are trained in data protection and privacy.
  • • Internal access to data is strictly restricted.
  • • Regular audits and reviews ensure compliance.
  • • Incident response plans are maintained.

Retention of Your Data

We retain personal information only as needed for service delivery or compliance, deleting or anonymizing as soon as it is no longer required.

  • • Account data deleted upon request.
  • • Consultation records kept for reference.
  • • Contact logs maintained for follow-up.
  • • Financial correspondence retained as mandated.
  • • No marketing data is sold or distributed.

Details of specific retention times are available by contacting us directly.

Data Transfers Internationally

Personal information may be processed or stored in Australia or, rarely, by trusted providers abroad, always with strong data safeguards in place.

  • • Secure data handling agreements in place.
  • • Compliance with international standards ensured.
  • • Processing limited to intended purposes only.
  • • Data minimized before international transfer.

Cookies and Tracking Technologies

We use cookies for essential website functions, personalized user experience, and analytics, always with user consent and privacy in mind.

Types of Cookies Used

  • • Essential for website operation and authentication.
  • • Help us understand site usage and performance.
  • • Adapt functions to recognized users’ needs.
  • • Enable core website features for users.

For more on managing your preferences, read our separate cookie policy or contact us.

Updating This Policy

We may update this privacy policy to reflect regulatory changes or improvements. Changes will be posted here and, where relevant, communicated to you.

  • • Policy updates published on website.
  • • Notice sent for major changes.
  • • Date of last update displayed clearly.
  • • Archived versions available upon request.

Continued site use after changes signals acceptance of updates.

Contact About Privacy Matters

Reach out to us if you have privacy questions or requests related to your data.

Rivenelora

113 Exhibition St, Melbourne, VIC 3000 Australia

Phone: +61 7 5770 5637

Email: content@rivenelora.com

Policy last amended December 19, 2025

Becomes effective December 20, 2025